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Intern - Visitor Services (5 Opportunities Available)



The United States Holocaust Memorial Museum is a federally chartered, nonpartisan institution that was created by the US Congress to serve as America’s national memorial to the victims of the Holocaust and an educational institution dedicated to the history and lessons of the Holocaust. The Museum seeks to educate Americans from all 50 states and all walks of life as well as international audiences. The Museum has three areas of expertise: Holocaust remembrance, Holocaust scholarship and education, and genocide prevention.

In carrying out its important memorial and educational mission, the Museum is guided by its institutional values for our workplace: Honor the memory of the victims; carry out our work with dignity, humility, integrity and respect for others; and strive for excellence through teamwork, rigor, and a culture of continuous learning. Consistent respect for others is the foundation for trust, collegiality and inclusion.

                                                                   Overview of Internship           

Title:  Visitor Services Intern

Session Dates: June 3, 2024 - August 16, 2024

Job Type: Paid Internship

Hourly Rate of Pay: $16.00-$17.00 

Work Location: Washington, DC

Work Schedule: 40 hours per week

Student Type: Undergraduate or Graduate

Application Deadline: March 25, 2024 (12:00 pm EST)

Information about the Office/Division:

The incumbent participates in the daily operation of the Museum building and its public spaces. Incumbent is responsible for participating in cross-institutional projects, training, working with other Divisional staff, communicating internally and/or with the public, and providing customer service to the division’s audiences that builds lasting relationships with the Museum.

Major Duties and Responsibilities:

  • Assists in the daily operation of the Museum, including the opening and closing of the building and the preparation of staff and volunteers who help the visiting public throughout the day in the Museum’s public spaces.
  • Performs specialized functions vital to the Museum’s daily and on-going operations. Service areas include Information Desk, Groups Desk, Coat Check, Elevator Lobbies, and Building entrances.

Minimum Qualifications:

  • Knowledge of day-to-day specialized functions vital to Museum operations to effectively explain services, operations, and procedures to the public.
    • Includes specialized areas such as visitor/customer services and procedures in a museum setting, oral communication skills, and interpretation in a Museum/public setting.
  • Ability to work 40 hours per week; including one, 8-hour weekend day (Friday, Saturday or Sunday)

Preferred Qualifications:

Knowledge of the Holocaust a plus, but not necessary.

Good interpersonal skills with people in a workplace environment.

Experience with public speaking.

Application Requirements:

  • Attach your Resume and Cover Letter in one Word or PDF document, titled by your first and last name
    • In your cover letter, please elaborate on the minimum qualifications you possess
    • Applications submitted without a resume and cover letter will not be considered

To be eligible to participate in the Internship Program, students must meet the three following enrollment criteria:

  • The student must be 18 years or older currently enrolled as a full-time student at an accredited college or university
  • The student must have completed at least the first semester of their freshman year (At least at the time of application)
  • Provide proof of legal right to work in the United States
  • Must be able to pass a background check

The Museum is committed to cultivating and maintaining a culture of diversity, equity, accessibility and inclusion (DEAI). Please click here to view the Museum Statement on Diversity, Equity, Accessibility and Inclusion (PDF).



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)